The billing limit was reached for my clients project and no notification was issued and the app did not show an error, so my client lost months of feedback from clients.
Closed
Jun 20, 2025
Hi Justin, this is due to the pricing update we did last Monday, which likely made your clients' workspaces not conform with the new conditions for plans: https://www.shakebugs.com/pricing/
While you are blocked from viewing your reports, the Shake SDK is still fully functional in your apps, so you don't need to worry about losing any data, it will all be there once you unlock the workspace.
I've reached out to you directly via Intercom so we could discuss the exact reason you were locked out and work on unlocking it for you and/or your clients.
I will set this post to Closed.
Hi Justin, this is due to the pricing update we did last Monday, which likely made your clients' workspaces not conform with the new conditions for plans: https://www.shakebugs.com/pricing/ While you are blocked from viewing your reports, the Shake SDK is still fully functional in your apps, so you don't need to worry about losing any data, it will all be there once you unlock the workspace. I've reached out to you directly via Intercom so we could discuss the exact reason you were locked out and work on unlocking it for you and/or your clients. I will set this post to Closed.