Mar 9
"Issue" instead of "ticket"
We experience that in a ticket purchasing app it is disturbing for some users, that if they enter Shake it writes them "new ticket". They think they can buy there a ticket :).
Can you discuss it, if there is a chance to change it (for example new issue) to clarify it?
Pending
Thank you, Barbara Jeney, for the suggestion. I understand the confusion that can happen with your users :) Here are two suggestions to maybe tweak your app flow to remove the confusion: 1) Intro message (https://www.shakebugs.com/docs/ios/user-feedback/intro-messa…) Have you set up an intro message, so users know how to send feedback? 2) Invoking Shake How are your users invoking Shake? You can try the `Shake.show ` method anywhere after `Shake.start `(https://www.shakebugs.com/docs/ios/user-feedback/invoke/#inv…). For example, in the app Route, they invoke Shake in *Profile Settings > Support > Report a bug*. Let me know if you have any questions.