Jan 26

MCP integration can't obtain logs

We currently have our shakebugs setup to upload our logs in a zip file to the ticket, but the MCP server has no way to obtain them. This is the response from claude when I told him there are log files attached: ● You're right - the Shake MCP tools I'm using don't appear to be retrieving the attached log files. Could you either: 1. Download the shake_logs.zip files from both tickets and share them with me, or 2. Let me know if there's a way to access the attachments through the Shake API

Completed

Mar 4, 2026

We have enabled the ability to fetch screenshots, videos, session records, and logs directly through the MCP integration.

Jan 29, 2026

Hi Jason, we are working on it right now and you will be notified as soon as we finish.

Jan 26, 2026

Hm I came across these release notes: https://docs.shakebugs.com/docs/mcp/releases/ and had it explicitly use analyze_user_feedback_ticket - and it seems to have done the job, so perhaps there's a way to make this more automatic if possible?

Jan 26, 2026

ah, this still doesn't let us retrieve the additional logs we've attached - it would be nice if the api let us obtain attachments

Mar 4, 2026

Jason Ernst: Hi Jason, this task is now completed; the attachment retrieval is a separate issue, so I’ve opened a new ticket for that and you’ll be notified as soon as we start and finish it.

Mar 13, 2026

Friends thank you, looking forward to this since we make use the attachments quite a bit!