Jan 27
Zapier - forward the Tags and Metadata keys too
We need to receive ticket's tags and metadata, to do some steps with our automation based on them.
Completed
Feb 17, 2021
Pierre V : thanks for the feedback. This upgrade has nothing to do with the mobile SDK so don't worry about that. Our backend simply started forwarding those new fields (tags and metadata) to Zapier. So if Zapier is not detecting this change on its side, it needs some sort of "refresh" — so yes, we'd say try redoing the integration, just as you mentioned. We look forward to hearing if everything will start working for you then...
Feb 17, 2021
Peter Simic: It's working perfectly by disconnecting and adding the integration again. Thanks a lot!
Feb 17, 2021
Done. Feel free to let us know if it works the way you expect it to.
Feb 15, 2021
We're on it now ☀️
Feb 9, 2021
I figured out that metadata are not forwarded to Zapier neither, it would be very helpfull to have them.
Thanks Peter. I tried to refresh field in an existing Zap, and the tags / metadata don't appear. Do we have to do anything (redo the integration, update the Shake SDK..) in order to make it works ?