Notifications for new messages not arriving
complete
M
Max Metral
I have the highlighted Notification checkbox turned ON.
Bug: End user replies to a ticket → but I'm NOT notified about it (green dot) on the Dashboard
(Consequently/optionally I also don't get the appropriate desktop notification and email even though they're turned on too.)
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Peter Simic
complete
Fixed! Now you'll be notified about user's replies on tickets 🔔 Please let us know if it doesn't work perfectly, we'll be all ears.
Monika Marovic
Merged in a post:
Notifications for new Messages
R
Robin Kunz
I forget about new messages (replies) from users when I asked them smth.
Peter Simic
in progress
Petra Gluhak
Thank you, Robin, for the expanded suggestion. Our product team will have it in mind.