Features

Allow users to select which metadata fields are included when sending ticket data to integrations and optionally define custom formatting. Currently, all metadata is sent at once with no way to filter or format individual fields.

A dedicated module to track app quality per version. See crash trends, ticket resolution, MTTR and more in one place, so you can make confident release decisions based on data, not gut feeling.

Allow users to define custom rules for how metadata fields are formatted when sent to integrations (e.g. Slack). This would include the ability to append or prepend values, such as turning a raw userId into a clickable URL like example.com/admin/user/userId .

Allow workspace admins to disable AI features from their workspace settings.

Enable support for APNs Auth Keys (.p8) as an alternative to the current .p12 certificate method. This allows teams to set up push notifications that do not expire annually, reducing maintenance overhead and preventing service interruptions.

Add listener for new chat submission, similar to new ticket submission callback that already exists.

We want a solution that offers both bug reporting and crash reporting for Flutter.

Capture user behavior in mobile app prior to reporting a bug. Similar to already available Web SDK session replay feature