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Features

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New chat callback
Add listener for new chat submission, similar to new ticket submission callback that already exists.
0
Shake for Unity
0
[Flutter SDK] Crash reports
We want a solution that offers both bug reporting and crash reporting for Flutter.
3
Session replay for mobile SDKs
Capture user behavior in mobile app prior to reporting a bug. Similar to already available Web SDK session replay feature
0
Implement automated retrieval of additional file attachments and zip logs within the Shake API.
0
Add support for uploading p8 certificate to enable chat push notifications
Enable support for APNs Auth Keys (.p8) as an alternative to the current .p12 certificate method. This allows teams to set up push notifications that do not expire annually, reducing maintenance overhead and preventing service interruptions.
0
Add option to download all ticket attachments
As Dashboard user I'd like to have the option to download all ticket attachments (can be zipped) in one go, so that I don't have to download them one by one. The download should contain screenshots, screen recordings and attached files.
0
Microphone recording for mobile SDK
Enable the microphone during video screen recording so users can explain what is happening out loud in real-time.
0
Open source Android, iOS and Web SDKs
0
Ability to disable Chat feature
As a developer, I'd like to disable Chat feature (while keeping Users feature enabled).
2
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under review
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