Features

In the built-in chat feature on our website, replies to client messages currently lack any visible context or reference to the original query. This can cause confusion for clients, as they may not remember the issue they initially contacted us about.

We would like to have crash reporting on React Native.

💥 We're rolling out Crash Reporting for Shake's Web SDK, helping you seamlessly track and categorize crashes and uncaught exceptions in your app for smoother issue resolution. 💥 Stay tuned for updates! ✨

Instead of getting inbuild button users needs create their own button and needs place the button in diffrent places in ui

Visually see what the user did prior to reporting you a ticket.

Instead of typing a description, users could record their voice instead. Why I think this matters: Capture in the moment Often when using the app, users notice things they want to flag Taking time to type detailed feedback breaks the flow Voice would let them capture thoughts immediately and naturally Richer context Voice allows for more nuanced explanation of issues Easier to explain user journey/context verbally Implementation thoughts Could start simple: basic voice recording + transcription Transcription would replace the description and recorded audio would be sent as an attachment

A chrome extension to report bugs. The SDK format requires dev hours to integrate.

We want a solution that offers both bug reporting and crash reporting for Flutter.

When a user chooses to delete their account from the Flutter app, the ability to remove them from a database.

Can we please have the ability to download/export all the reports from shake UI? This was discussed at https://feedback.shakebugs.com/feature-requests/p/export-download-all-our-data and deemed complete, but I don't see the option still, what am I missing please?