Features

Allow admins to hide the "Choose from computer" option so end users cannot upload arbitrary images and videos, while still being able to take screenshots and use the drawing tool. Needed for compliance reasons. Should be available for web, iOS, and Android.

A dedicated module to track app quality per version. See crash trends, ticket resolution, MTTR and more in one place, so you can make confident release decisions based on data, not gut feeling.

Allow users to define custom rules for how metadata fields are formatted when sent to integrations (e.g. Slack). This would include the ability to append or prepend values, such as turning a raw userId into a clickable URL like example.com/admin/user/userId .

Enable support for APNs Auth Keys (.p8) as an alternative to the current .p12 certificate method. This allows teams to set up push notifications that do not expire annually, reducing maintenance overhead and preventing service interruptions.

Add listener for new chat submission, similar to new ticket submission callback that already exists.

We want a solution that offers both bug reporting and crash reporting for Flutter.

Capture user behavior in mobile app prior to reporting a bug. Similar to already available Web SDK session replay feature

As Dashboard user I'd like to have the option to download all ticket attachments (can be zipped) in one go, so that I don't have to download them one by one. The download should contain screenshots, screen recordings and attached files.